S&W Customer Service Sucks? (My New Winter EDC)

Published on October 22, 2016
Duration: 8:10

TheYankeeMarshal discusses his switch to a Smith & Wesson 586 L-Comp for winter EDC due to its 7-shot capacity and all-steel construction, allowing for hotter loads. He details a minor finish issue with his Performance Center model and shares his positive experience with S&W customer service in resolving it, highlighting their responsiveness and willingness to address the concern.

Quick Summary

TheYankeeMarshal chose the Smith & Wesson 586 L-Comp for winter EDC due to its 7-shot capacity and all-steel frame, allowing for hotter loads. He encountered a finish discrepancy with a matte body and polished barrel, but Smith & Wesson's customer service promptly addressed it by arranging a return for refinishing within an estimated 3-4 week timeframe.

Chapters

  1. 00:00Intro & Winter EDC Switch
  2. 00:11Reasons for Switching to S&W 586 L-Comp
  3. 01:00The Finish Issue on the 586 L-Comp
  4. 01:30Testing Smith & Wesson Customer Service
  5. 02:08Customer Service Call - Dave
  6. 03:06Describing the Finish Discrepancy
  7. 04:41Customer Service Response to Photos
  8. 05:34Next Steps: Sending the Gun In
  9. 06:10Turnaround Time Estimate
  10. 06:21Ideal Finish Discussion
  11. 06:43Conclusion on S&W Customer Service
  12. 07:04Overall Experience with S&W

Frequently Asked Questions

Why did TheYankeeMarshal switch to the Smith & Wesson 586 L-Comp for winter EDC?

He switched to the S&W 586 L-Comp for winter EDC because it offers a 7-shot capacity, providing one extra round compared to his previous carry gun. Additionally, its all-steel construction allows him to confidently shoot hotter and heavier ammunition loads without worrying about damaging an aluminum frame.

What was the specific finish issue with the Smith & Wesson 586 L-Comp?

The issue involved two distinct finishes on the firearm: the body and cylinder had a matte, satiny black finish, while the barrel featured a high-polished finish. This visual difference was noted as unusual for a Performance Center model.

How did Smith & Wesson's customer service handle the finish issue?

Smith & Wesson's customer service representative, Dave, reviewed photos of the firearm, acknowledged the finish appeared out of spec, and arranged for the firearm to be returned for refinishing at no cost to the customer. A pre-paid shipping label was provided.

What is the estimated turnaround time for S&W to address a finish issue?

According to the customer service representative, the estimated turnaround time for addressing a finish issue, including shipping and refinishing, is approximately three to four weeks.

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