Chiappa Firearms Finally Gets It Right

Published on September 8, 2014
Duration: 5:37

This review details a positive experience with the Chiappa Rhino 200DS after initial shipping and customer service issues. Despite a missing screw, Chiappa's prompt overnight shipping of replacements and a sincere apology letter from the VP were commendable. The speaker ultimately praises the Rhino as an 'awesome gun' and a top-tier carry revolver, confirming its place in his EDC rotation.

Quick Summary

The Chiappa Rhino 200DS is praised as an 'awesome gun' and top-tier carry revolver, despite initial shipping and customer service issues. Chiappa resolved a missing screw problem by overnighting replacements and issuing a sincere apology, earning the reviewer's confidence for EDC.

Chapters

  1. 00:19Initial Shipping & Screw Issue
  2. 01:20Repair with Loctite
  3. 01:59Corporate Apology Letter
  4. 03:07Final Assessment: Awesome Carry Revolver

Frequently Asked Questions

What issues did the reviewer initially face with Chiappa Firearms?

The reviewer initially experienced slow shipping and customer service delays, including a missing side plate screw on his Chiappa Rhino 200DS. The company initially used slow ground shipping for a critical carry gun part.

How did Chiappa Firearms resolve the missing screw issue?

Chiappa Firearms overnighted three replacement screws and provided a hand-signed apology letter from the VP, acknowledging staffing issues and apologizing for the delay without excuses.

What is the reviewer's final assessment of the Chiappa Rhino 200DS?

Despite the initial customer service hiccup, the reviewer considers the Rhino 200DS an 'awesome gun' and a top-tier carry revolver, confirming it will remain in his EDC rotation.

Why is using Loctite important for carry revolvers?

Using blue Loctite on screws, especially for carry revolvers, is crucial to prevent them from loosening due to recoil and vibration during regular use and carry.

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