Ed Brown Is Rude Shot Show weaponseducation

Published on January 22, 2012
Duration: 11:37

This video details a negative customer service experience with Ed Brown at SHOT Show 2012. The speaker, a firearms reviewer and owner of high-end Ed Brown pistols, encountered rudeness and dismissiveness from the owner, Ed Brown himself. Despite significant business and promotion, Brown expressed disinterest in online publicity and customer engagement, leading the speaker to vow against future purchases and compare the experience unfavorably to Les Baer.

Quick Summary

A firearms instructor recounts a deeply disappointing interaction with Ed Brown at SHOT Show 2012. Despite owning and promoting high-end Ed Brown 1911s, the speaker found the owner dismissive and rude, stating he didn't care about online publicity. This led to a vow against future purchases and a comparison to the better customer service of Les Baer.

Chapters

  1. 00:00Introduction and Disappointment
  2. 01:36Interaction at SHOT Show
  3. 05:13Ed Brown's Stance on Publicity
  4. 07:31Final Verdict and Brand Comparison

Frequently Asked Questions

What happened between the speaker and Ed Brown at SHOT Show 2012?

The speaker, a firearms reviewer and owner of Ed Brown pistols, experienced rudeness and dismissiveness from Ed Brown himself at SHOT Show 2012. Despite promoting the brand, Brown allegedly claimed to be in meetings while socializing, showing no interest in engaging with the reviewer.

What was Ed Brown's attitude towards online publicity?

During the interaction, Ed Brown explicitly stated that he does not care about internet publicity or the online gun community. He cited that his production was sold out for the year, implying that such engagement was unnecessary for his business success.

How did this experience affect the speaker's view of Ed Brown?

The negative encounter led the speaker to vow never to purchase another Ed Brown firearm. He contrasted this with the positive treatment received from Les Baer and predicted that brands ignoring customer relations would eventually suffer.

Which Ed Brown pistols were mentioned in the video?

The video mentions two specific Ed Brown 1911 pistols owned by the speaker: the Kobra Carry and the Special Forces model. The Ed Brown Signature Edition was also displayed with a price tag.

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