F#@K Smith & Wesson!!!...Customer Service FAIL! Unsafe Product?

Published on April 7, 2022
Duration: 15:48

This video details a critical failure with a Smith & Wesson M&P pistol, where the firearm allegedly fired out of battery, causing significant damage. The presenter, The Yankee Marshal, recounts a customer's experience and his own issues with Smith & Wesson customer service. He highlights findings from a gun shop that tested multiple M&P pistols, finding that many could fire out of battery, a condition Smith & Wesson allegedly deemed acceptable if within a quarter inch.

Quick Summary

A critical safety concern has emerged with Smith & Wesson M&P pistols: the potential to fire out of battery. Testing revealed multiple units could discharge before the slide was fully locked, leading to firearm damage. Smith & Wesson's customer service response has been criticized for blaming ammunition and downplaying the out-of-battery issue.

Chapters

  1. 00:18Introduction & Personal Grievances
  2. 00:39Love for Smith & Wesson vs. Customer Service Issues
  3. 01:14The Model 27 Screw Problem
  4. 01:43Concerns with Newer Smith & Wesson Guns
  5. 02:20Customer's M&P Pistol Explodes
  6. 02:53Initial Assessment: Gun vs. Ammo
  7. 03:26Ammunition Testing Results
  8. 04:34Examination of the Casing
  9. 04:50Hypothesis: Firing Out of Battery
  10. 05:53Gun Shop Tests M&P Pistols for Out of Battery Firing
  11. 06:23Visual Evidence of Out of Battery Firing
  12. 07:09Sending the Gun Back to Smith & Wesson
  13. 07:18Smith & Wesson's Response: Ammo Issue
  14. 07:35Dealer Confronts Smith & Wesson
  15. 08:20Smith & Wesson Refuses to Talk to Dealer
  16. 09:00Smith & Wesson's Controversial Statement on Out of Battery Firing
  17. 10:07Sporting Systems Stops Carrying S&W Products
  18. 10:57Potential Issue with M&P Out of Battery Firing Confirmed
  19. 11:16When Out of Battery Firing Becomes a Problem
  20. 11:52Unhappiness with Customer Service and Issue Handling
  21. 13:01Advice: Test Your M&P for Out of Battery Firing
  22. 13:33Recap of Customer Service Failures
  23. 14:14Don't Let Smith & Wesson Dismiss Your Issues
  24. 14:44Conclusion & Call to Action

Frequently Asked Questions

What is the primary safety concern discussed regarding Smith & Wesson M&P pistols?

The main concern is the potential for Smith & Wesson M&P pistols to fire out of battery. This means the firearm discharges before the slide is fully closed and locked, which can lead to catastrophic failure and damage to the firearm.

What evidence suggests that Smith & Wesson M&P pistols may fire out of battery?

A gun shop tested several M&P pistols and found that seven out of ten could fire out of battery. This was demonstrated by pulling the trigger when the slide was not fully forward, indicating a potential design flaw.

How did Smith & Wesson allegedly respond to a customer's firearm exploding due to firing out of battery?

Smith & Wesson initially blamed the ammunition. When presented with evidence that the ammunition was fine and that the gun could fire out of battery, they allegedly stated that firing out of battery is acceptable as long as it's not more than a quarter inch.

What advice is given to owners of Smith & Wesson M&P pistols?

Owners are advised to test their M&P pistols for the out-of-battery firing issue using dummy rounds or snap caps. If the issue is found, they should send the firearm back to Smith & Wesson for repair and demand that the company acknowledge the problem.

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