Mark Novak addresses patron questions regarding his workflow and apprenticeship opportunities. He emphasizes that time is a critical factor, managing numerous communication channels and open jobs. Novak states that apprenticeship windows are closed due to the significant psychological effort required and his current capacity. He assures clients their firearms are safe and being worked on in order received, with communication occurring only when necessary for project progression.
Sons of Liberty Gun Works provides an update on their operational changes due to COVID-19. They are implementing decontamination procedures, running 24-hour shifts to expedite orders, and have suspended walk-in traffic and transfers. Customers are advised to use the website FAQs and email for inquiries due to phone lines being unavailable. The company is experiencing significant supply chain delays, leading to order times of 6-8 weeks, but maintains its quality standards. A new, larger facility in San Antonio is expected to open before summer. They are extending their first responder discount to doctors, nurses, and frontline hospital workers.
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