Glock 40 MOS - Fail

Published on September 2, 2015
Duration: 7:01

This video from Justin Opinion details a significant customer service failure by Glock regarding the G40 MOS pistol. The reviewer, an experienced firearm professional, expresses frustration over repeated delays and eventual cancellation of his order, despite significant investment in preparing for a review. The content highlights issues with Glock's order fulfillment policies and communication, offering a critical perspective on their business practices.

Quick Summary

Justin Opinion details a significant customer service failure by Glock regarding the G40 MOS pistol. After ordering early and investing in accessories like 10mm ammunition and an optic, his order was eventually cancelled due to Glock's inability to fulfill back orders, highlighting issues with their fulfillment policies.

Chapters

  1. 00:00Introduction & Complaint
  2. 00:26Glock 40 MOS Introduction
  3. 00:51Initial Order & Delays
  4. 01:29Review Preparation Costs
  5. 02:07Glock's Order Cancellation
  6. 02:58Inconsistent Order Fulfillment Policy
  7. 03:28Glock Clarification & Inequity
  8. 04:07Criticizing Glock's Business Practice
  9. 04:20Aftermath & Future Plans
  10. 04:52Glock's Customer Service Fail
  11. 05:54Final Thoughts & Call Out

Frequently Asked Questions

What is the main complaint in the Justin Opinion video about the Glock 40 MOS?

The primary complaint revolves around Glock's failure to fulfill orders for the G40 MOS pistol. The reviewer experienced significant delays, followed by the cancellation of his order despite placing it early, highlighting issues with Glock's order management and customer service.

Why did Justin Opinion purchase 10mm ammunition and an optic before receiving the Glock 40 MOS?

Justin Opinion invested in approximately 1200 rounds of 10mm ammunition and a red dot optic in preparation for a paid review of the Glock 40 MOS. This demonstrates the financial commitment and planning involved in professional firearm content creation.

What specific issue did Glock cite for not fulfilling G40 MOS orders?

Glock notified distributors that they were "unable to fulfill current back orders for the G40 MOS pistols due to lack of product." This led to the cancellation of existing orders, causing frustration for customers who had placed them well in advance.

How did Glock's order fulfillment policy for the G40 MOS appear unfair?

The reviewer highlighted that Glock's policy seemed to prioritize newer orders over older, back-ordered ones. Orders with a planned delivery date after July 1st were reportedly kept open and processed, while earlier orders were cancelled, creating a perceived inequity.

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