R&R | Good vs Bad Customer Service In The Firearms World

Published on February 5, 2026
Duration: 9:56

This video provides a consumer-focused review of customer service experiences with various firearm manufacturers. The host details positive interactions with Hornady, Ruger, and Smith & Wesson, contrasting them with negative experiences with FN and historical concerns about Taurus. The discussion also touches on the satisfaction derived from reloading .38 Special ammunition.

Quick Summary

The host of The Gun Dungeon shares his experiences with firearm manufacturer customer service, highlighting positive interactions with Hornady, Ruger, and Smith & Wesson for their warranty support and helpfulness. Conversely, he details negative experiences with FN and notes Taurus's historical reputation for poor service.

Chapters

  1. 00:00Reloading .38 Special
  2. 01:01Firearms Warranties and Taurus
  3. 02:33Negative Experience with FN
  4. 03:31Positive Experience with Hornady
  5. 06:12Positive Experience with Ruger
  6. 07:12Positive Experience with Smith & Wesson

Frequently Asked Questions

Which firearm manufacturers are highlighted for good customer service?

The host of The Gun Dungeon praises Hornady for sending free replacement parts for his reloading press, Ruger for fixing his Super Redhawk without charge, and Smith & Wesson for sending a free spring kit for his 3913.

What negative customer service experiences were discussed?

A negative experience with FN was shared, where the customer service allegedly told him to 'kick rocks' after a repeated sight failure on an FN Reflex. Taurus was mentioned as having a historically poor reputation for customer service.

Is reloading a firearm's ammunition considered a positive activity?

Yes, the host describes reloading .38 Special rounds as a stress-relieving process, appreciating the ease of sizing brass and the aesthetic of a proper roll crimp on lead semi-wadcutter bullets.

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