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Warranty & Service | GLOCK 35th Anniversary

GLOCK, Inc.
Published on October 25, 2021
Category: Tactical & Gear
Duration: 12:25

This video provides an in-depth look at Glock's warranty and technical service department, highlighting their commitment to in-house manufacturing and customer support. William Carmichael, Technical Services Manager, explains the department's role in handling customer inquiries, maintenance, and repairs. The video showcases the meticulous manufacturing process, emphasizing Glock's control over quality by producing many components internally. It also features a historical look at the first Glock 19 and discusses the importance of vetting aftermarket parts, especially for self-defense firearms.

Tags

Glock Warranty
Glock Service
Glock Technical Support
Glock Headquarters
Firearm Maintenance
Firearm Repair
Glock History
Glock 19
Glock 17
Glock 43X

Quick Summary

Glock ensures firearm quality through extensive in-house manufacturing of critical components like barrels, slides, and frames, controlling the entire process from raw materials to finished parts. For maintenance, customers can consult the owner's manual or contact Glock's technical support at 770-432-1202 or warranty@glock.us.

Chapters

  1. 00:01Introduction to Glock HQ
  2. 00:16Warranty Department Overview
  3. 00:25Meet William Carmichael, Technical Services Manager
  4. 01:26Glock's In-House Manufacturing
  5. 02:48Tour of the Technical Service Phone Bank
  6. 03:11Call Volume and Technician Support
  7. 03:41Common Customer Inquiries
  8. 04:29Glock Maintenance and Service Options
  9. 05:02William Carmichael's Office Tour
  10. 05:17The First Glock 19 Prototype
  11. 07:01The Glock Armory: Where Magic Happens
  12. 07:37Craziest Service/Maintenance Stories
  13. 08:05Most Common Returns and Repairs
  14. 08:30Aftermarket Parts Awareness
  15. 09:28Daily Return Volume
  16. 10:03Disassembly/Reassembly Competition
  17. 11:42Competition Results and Wrap-up
  18. 12:13Conclusion: Warranty & Tech Service Department

Frequently Asked Questions

How does Glock ensure the quality of its firearms?

Glock ensures quality through extensive in-house manufacturing of critical components like barrels, slides, and frames. They control the entire process, from raw materials to finished parts, by producing their own tooling and mandrels, which allows for tight tolerances and consistent reliability.

What is the best way to get maintenance or service for my Glock?

For maintenance or service on your Glock, you can reference your owner's manual. Alternatively, you can call Glock's technical support directly at 770-432-1202 or email their warranty department at warranty@glock.us for assistance.

What are common reasons customers contact Glock's technical service?

Customers contact Glock's technical service for a variety of reasons, including questions about firearm maintenance, potential repairs, safe handling, operation, and understanding differences between various Glock generations or models.

Should I use aftermarket parts on my Glock for self-defense?

While many aftermarket parts are good, Glock recommends caution for self-defense firearms. They guarantee reliability with factory parts due to controlled tolerances. If using aftermarket parts, thorough vetting is advised, as Glock does not guarantee performance with non-factory components.

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