Instructor Mike emphasizes the critical 'observe and report' protocol for security officers, contrasting it with the duties of law enforcement. He highlights that security personnel are primarily present as a deterrent and information gatherers, not for direct apprehension or engagement beyond immediate self-defense. The instructor stresses that engaging in actions beyond observation and reporting, especially in situations involving potential suspects with firearms, significantly increases risk without adequate support or legal mandate, drawing parallels to past incidents where security personnel were injured or killed due to misidentification or overreach.
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