I am GLOCK | GLOCK 35th Anniversary

Published on October 25, 2021
Duration: 12:07

This video celebrates GLOCK's 35th anniversary, focusing on the 'Glock Strong' community ethos. Chad Mathis, VP of Operations and an original employee, shares his journey from the late 80s to the present, highlighting GLOCK's growth, commitment to customer service, and the significance of the FBI contract win in 1996. The core message emphasizes building a strong community through loyalty and partnership with customers.

Quick Summary

'Glock Strong' represents GLOCK's commitment to building a community where the company and its customers are stronger together. This ethos fosters mutual support and loyalty, treating customers as family and ensuring continuous support, a principle that has been central to GLOCK's success and growth.

Chapters

  1. 00:15Introduction & 35th Anniversary Series
  2. 00:28GLOCK Strong: Growing Stronger Together
  3. 00:34Guest Introduction: Chad Mathis
  4. 01:03Chad Mathis's Start at GLOCK
  5. 01:50Path and Growth at GLOCK
  6. 03:02Watching GLOCK Grow Over the Years
  7. 03:36Relationship with Mr. Glock
  8. 04:34Mr. Glock's Vision for the Company
  9. 05:01Customer Service as a Recipe for Success
  10. 06:11On-Site Customer Service Example
  11. 06:42Rewarding Memories: 30+ Years at GLOCK
  12. 07:11Winning the FBI Contract (1996)
  13. 07:57FBI Contract Demonstration Details
  14. 09:09Team Morale and Contract Win
  15. 10:05Biggest Impact as a Brand
  16. 10:29What Makes GLOCK Community Strong?
  17. 11:25Thank You and Conclusion
  18. 11:44Contest Information

Frequently Asked Questions

What does 'Glock Strong' mean?

'Glock Strong' signifies building a community where GLOCK and its customers are stronger together. It emphasizes mutual support, loyalty, and a partnership approach, making customers feel like part of the family and ensuring the company is always there to support them.

How did GLOCK's customer service evolve?

GLOCK's customer service is deeply ingrained, focusing on partnership and making customers feel like family from the beginning. This philosophy led to unique on-site services and a commitment to listening to customer feedback, ensuring products meet their needs.

What was the significance of the 1996 FBI contract win for GLOCK?

Winning the FBI contract in 1996 with their .40 caliber pistols was a monumental achievement for GLOCK. It solidified the company's reputation and demonstrated the reliability and performance of their firearms, leading to a significant boost in business and morale.

What was the 1996 FBI contract demonstration like?

During the 1996 FBI contract demonstration, a specialized team of 12 GLOCK employees shot 140,000 rounds by hand and loaded all magazines within three days. This intense effort showcased the team's dedication and the firearms' durability under extreme conditions.

Related News

All News →

More General Videos You Might Like

More from GLOCK, Inc.

View all →